Returns
United Kingdom:
Change Country
Want to get your Christmas shopping done early?
We've extended our returns policy so you can shop stress-free over the festive period. As well as our standard returns policy, all online and in-store purchases from the 22nd October can be returned for a refund to a gift card until the 14th January.
For in-store purchases don't forget to bring your receipt or gift with you to receive exchange or refund card at the original purchase price.
Returns policy
Timeframe
Items can be returned within 28 days of delivery or store purchase
Item condition
Items should be clean, unworn and with tags still attached
Proof of purchase
You'll need your original receipt or despatch confirmation email
Exceptions
For exceptions to our returns policy click here
How can I return an item?
Return to store
FREE- Return or exchange your items to any of our UK stores (excluding Jersey and Isle of Man).
- We can only return or exchange items to our stores with the same currency where the purchase was originally made.
- Don’t forget to bring your despatch confirmation email as proof of purchase.
Drop off your return
£2.95- The return charge will be deducted automatically from your refunded amount once we have processed your return at our warehouse.
- Returns via the returns portal are tracked.
- Remember to drop off your return within 14 days.
Get it collected
£2.95- The return charge will be deducted automatically from your refunded amount once we have received and accepted your return.
- You will need to be available on your specified collection day.
Return or exchange to our stores
- Return or exchange your items in any of our UK stores (excluding Jersey and Isle of Man).
- Don’t forget to take your receipt as proof of purchase.
- We can only return or exchange items to stores with the same currency where the purchase was originally made.
Return a gift to our stores
- If you're returning a gift that someone has bought for you, don't forget to take your gift receipt or proof of purchase.
Return to our stores
- Return your items in any of our Ireland stores.
- Don't forget to take your despatch confirmation email as proof of purchase.
- We can only offer returns in store for online orders.
Drop off your return
- Returns are subject to a €9.00 charge.
- The return charge will be deducted automatically from your refunded amount once we have processed your return at our warehouse.
- Returns via the returns portal are tracked.
- Remember to drop off your return within 14 days.
Return or exchange to our stores
- Return or exchange your items in any of our Ireland stores.
- Don’t forget to take your receipt as proof of purchase.
- We can only return or exchange items to stores with the same currency where the purchase was originally made.
Return a gift to our stores
- If you're returning a gift that someone has bought for you, don't forget to take your gift receipt or proof of purchase.
Drop off your return
- Return charges vary by country and are shown when you create your return.
- Returns through our River Island portal have the return charge automatically deducted once processed at our warehouse.
- Global-e returns are charged directly through their portal.
- All portal returns are tracked.
- Please drop off your return within 14 days.
Drop off your return
- Return your items using our return portal.
- US returns are subject to a return charge. The price of the return will be shown when creating a return through our returns portal.
- Returns via the returns portal are tracked.
Still need help?
Browse our full list of topics to find what you're looking for.
View all FAQs